Privacy policy

Who this covers

Sharsie is run by Joel Braden Whittle trading as Sharsie (ABN 58 702 115 791). This policy explains what personal information we collect, why, who sees it, and the choices you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Information you give us:

• Your email address, used to sign you in and to contact you about your account if we need to
• Your first name and your suburb
• If you choose to add it: a nickname and birth month for your child, used only to show items for their stage
• Your listings: photos, descriptions, prices, pickup suburb and when you are usually free
• Messages you send other members, pickup plans, and reviews you write
• Reports you make, and anything you send us by email

Information collected as you use the service:

• Basic activity, such as when you list an item, start a chat or complete a handover, so we can see whether the service is working
• Technical details such as device type, browser and IP address, kept in server logs for security
• Your sound setting, which is kept on your own device

If you tap “Use my location” when you join, your phone’s location is used once to suggest your suburb. We do not store it.

We do not ask for your street address, your date of birth, your child’s full name or date of birth, identity documents, or any payment details. Payments happen between members and never pass through us.

Why we collect it

• To create your account and keep it secure
• To show you items near you, and to show your listings to nearby families
• To let you message other members, arrange pickups and review each other
• To contact you about your account or a report, if we need to
• To keep the community safe: looking into reports, enforcing our terms and preventing misuse
• To understand, in total and not person by person, how the service is being used so we can improve it

We do not use your information for advertising, and we do not build marketing profiles.

What other people can see

• Members near you see your listings, with your first name, your suburb and your rating.
• Anyone with the link to one of your listings can see that listing, your first name, your pickup suburb, your rating and your number of handovers, even if they are not signed in. They cannot see your other listings or your profile.
• Signed-in members can see your profile: first name, suburb, the month you joined, rating, reviews, badges and current listings.
• The person you are chatting with sees your messages and pickup plans. Nobody else does, except our team when a chat is reported.
• Distances are worked out from the centre of each suburb. Your address and exact location are never collected or shown.

Please do not put your address, phone number or photos of your children’s faces in listings or on your profile. Share a meeting spot in the chat only when you are ready.

Who we share it with

We never sell or rent personal information. We share it only with:

• Supabase, which provides the database, sign-in and photo storage for Sharsie. It may only use your information to provide that service to us.
• Police, regulators or courts, where the law requires it or where we reasonably believe it is needed to prevent serious harm.
• A new owner, if Sharsie is ever sold or merged. We would tell you first, and this policy would continue to apply.

Where it is stored

Your information is stored with our database provider in Sydney, Australia. Our provider is a United States company, so some information may be handled outside Australia, for example to keep you signed in or to give us technical support. We chose a provider that commits to protecting personal information, and we take reasonable steps to make sure it is handled in line with the Australian Privacy Principles.

How we protect it

Information is encrypted in transit. Access rules are enforced in the database itself, so one member cannot read another member’s messages or private details. Only the people who need to can access member data, and only to run the service or respond to a report. No system is perfectly secure, but if a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner as the law requires.

How long we keep it

• Your account and listings: while your account is open.
• When you close your account, we delete your profile, child details, listings, photos and saved items within 30 days.
• Reviews you wrote about others stay, shown with your first name only, because they are part of the other person’s record.
• Messages stay visible to the person you were chatting with, and are deleted when they close their account too.
• Records of reports, suspensions and safety matters are kept for up to 7 years, in case of a dispute or legal request.
• Server logs are kept for up to 90 days.

Your choices and rights

• See and correct: email us to change your details, or to ask for a copy of the personal information we hold about you.
• Delete: you can ask us to close your account and delete your information.
• Child details are optional. Email us and we will remove them.

To make a request, email support@wunderops.com.au. We will respond within 30 days. We may need to confirm it is really you first.

Cookies

Sharsie uses only the cookies and local storage needed to keep you signed in and remember your settings. We do not use advertising or cross-site tracking cookies.

Children

Sharsie is for adults. You must be 18 or over to have an account. The only information we hold about children is the optional nickname and birth month that a parent or carer chooses to add.

Questions and complaints

If you have a question or a complaint about how we have handled your information, email support@wunderops.com.au. We will look into it and reply within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

If we change this policy in a way that matters, we will tell you in the app or by email before the change takes effect. The date at the top shows when it was last updated.