Safety guide

The short version

• If you would not use it with your own child, do not list it.
• We do not take car seats, mattresses or sleep positioners. The full list is below.
• Check for recalls at productsafety.gov.au before you list and before you buy.
• Be honest about wear, damage and missing parts, and photograph them.
• Meet somewhere public, in daylight if you can, and look the item over before you pay.
• Sharsie does not inspect, test or certify anything listed. Sellers are responsible for what they list, and buyers for deciding whether an item is right for their family.

Things you cannot list

Some baby products are only safe if you know their full history, or must meet strict Australian safety standards that we cannot check. To keep things simple and safe, none of these can be listed, sold or given away here:

• Car seats, capsules, booster seats and any other child restraint, including bases and inserts
• Cot, bassinet and pram mattresses, cot bumpers, sleep positioners, nests, pods and wedges
• Rockers, bouncers, swings and any other product that holds a baby on an incline
• Baby walkers, jumpers and bath seats or bath supports
• Bike, scooter and other safety helmets
• Safety gates, barriers and playpens
• Breast pumps and their parts
• Dummies, bottle teats and teething items that have been used
• Formula, baby food, breast milk, vitamins, medicines, creams and nappy-rash products
• Baby monitors, sensor mats and breathing or movement monitors
• Anything that has been recalled, is banned from sale in Australia, or does not meet a mandatory Australian safety standard that applies to it
• Toys or products with loose button batteries, small high-powered magnets, or small parts that have come away
• Counterfeit goods, and anything you do not own
• Anything that is not maternity, baby or toddler gear

Cots, bassinets, cradles, portable cots and toddler beds are fine to list (see the checks below). Sleeping bags, swaddles, cot sheets and blankets are fine too: they are bedding, not sleep products.

We remove listings that break these rules, and we would rather remove one too many than one too few. If you are unsure whether something is allowed, ask us first.

What to check on the things you can list

• Cots, bassinets and portable cots: all slats and parts are there and firmly fixed, no gaps a head could fit through (slats 50–95 mm apart), no drop sides that have been disabled or modified, no peeling paint, and the frame does not wobble. Buy a new mattress that fits snugly; we do not take mattresses.
• Prams and strollers: the parking brake holds, the harness is complete, the wrist strap is attached, and the frame locks open.
• High chairs: the harness is complete, including the strap between the legs, and the chair is stable.
• Carriers and slings: no torn seams, worn buckles or stretched fabric. Follow the maker’s age and weight limits.
• Change tables: sturdy, with raised sides and no wobble.
• Toys for under-threes: nothing small enough to swallow, no loose parts, and battery compartments that screw shut.
• Clothing and sleepwear: say so if the fire hazard label has been removed from children’s nightwear, and remove any cords or drawstrings that have come loose.
• Everything: clean, complete, and described honestly. Mention anything that is missing or worn.

Checking for recalls

Search the brand and model at productsafety.gov.au, the Australian Competition and Consumer Commission’s product safety site. It takes about a minute. If you learn that something you have listed or bought has been recalled, stop using it, take the listing down, and follow the recall notice.

Meeting up safely

• Meet in a public place, such as a shopping centre, café or library, in daylight where possible.
• Tell someone where you are going, or bring a friend.
• If a pickup has to be at a home, the front door or driveway is fine. Nobody needs to come inside.
• Keep the conversation in the app until you have met. We never show your address, only your suburb.
• Look the item over before you pay. Check it against the listing and this guide.
• Pay when you collect, by cash or PayID. Never pay a deposit, and never send money to someone you have not met.
• Trust your instincts. If something feels off, it is fine to walk away.

If something is not right

• Use Report on any listing, profile or chat. We read every report.
• After a pickup, choose “Something went wrong” to tell us what happened.
• For anything else, email support@wunderops.com.au.
• If you are in danger, call Triple Zero (000). To report a crime that is not urgent, call the Police Assistance Line on 131 444.
• To report an unsafe product, use productsafety.gov.au.